WALL, N.J.--(BUSINESS WIRE)--Feb. 27, 2018--
New Jersey Natural Gas (NJNG) announced it ranks highest in the East
Region in J.D. Power’s latest 2017 Gas Utility Business Customer
Satisfaction Study℠, outperforming its peers. The company received
high marks for its commitment to service excellence with an overall
customer satisfaction index of 827, exceeding the regional average of
782 and the industry average of 792. Since J.D. Power began measuring
the customer satisfaction of natural gas utilities more than 16 years
ago, NJNG has been recognized 12 times for its ongoing commitment to
“To rank highest in both J.D. Power Gas Utility Residential and Business
Customer Satisfaction studies is a tremendous accomplishment,” said
Laurence M. Downes, chairman and CEO of New Jersey Natural Gas. “The
women and men of our company made this possible, and they are the
driving force behind these results and all we do.”
According to J.D. Power, a natural gas utility’s safety preparation is
perceived positively among business customers, with NJNG ranking highest
in the safety and reliability category. NJNG ranks highest in five of
six factors measured among 61 natural gas utility companies, with the
company also achieving the highest score in customer service, price,
corporate citizenship and communications factors in the East Region of
the 2017 Gas Utility Business Customer Satisfaction Study.
New Jersey Natural Gas received the highest numerical score In the
East region of the J .D. Power 2017 Gas Utility Business Customer
Satisfaction Study, and the East Large Segment of the 2017 Residential
Customer Satisfaction study. 2017 Studies are based on 10,050 (business)
and 61,323 (residential) total responses, 15 (business) and 12
(residential) providers, and measures customer satisfaction among
business and residential customers in the U.S., surveyed February-June
and August-November 2017 (business) and September 2016-July 2017
(residential). Your experiences may vary. Visit jdpower.com.
About New Jersey Resources
New Jersey Resources (NYSE:NJR) is a Fortune 1000 company that,
through its subsidiaries, provides safe and reliable natural gas and
clean energy services, including transportation, distribution, asset
management and home services. NJR is composed of five primary businesses:
- New Jersey Natural Gas, NJR’s principal subsidiary, operates
and maintains over 7,400 miles of natural gas transportation and
distribution infrastructure to serve over half a million customers in
New Jersey’s Monmouth, Ocean and parts of Morris, Middlesex and
- NJR Clean Energy Ventures invests in, owns and operates solar
and onshore wind projects with a total capacity of more than 315
megawatts, providing residential and commercial customers with
- NJR Energy Services manages a diversified portfolio of natural
gas transportation and storage assets and provides physical natural
gas services and customized energy solutions to its customers across
- NJR Midstream serves customers from local distributors and
producers to electric generators and wholesale marketers through its
50 percent equity ownership in the Steckman Ridge natural gas storage
facility and its stake in Dominion Midstream Partners, L.P., as well
as its 20 percent equity interest in the PennEast Pipeline Project.
- NJR Home Services provides service contracts as well as
heating, central air conditioning, water heaters, standby generators,
solar and other indoor and outdoor comfort products to residential
homes throughout New Jersey.
NJR and its more than 1,000 employees are committed to helping customers
save energy and money by promoting conservation and encouraging
efficiency through Conserve to Preserve® and initiatives such
as The SAVEGREEN Project® and The Sunlight Advantage®.
For more information about NJR:
us on Twitter @NJNaturalGas.
us on facebook.com/NewJerseyNaturalGas.
our free NJR investor relations app for iPad, iPhone and Android.
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Source: New Jersey Resources
New Jersey Resources